This project aims to transform the NHSBT blood ordering process to improve safety, accuracy, and efficiency. Through a structured review of current workflows and systems, it seeks to create a streamlined, user‑centred process that reduces risk, supports clinical teams, and enhances confidence in the service.
client
NHSBT
year
2023
timeframe
2 months
Discovery
Service Design
UX
Problem
The existing blood ordering process has resulted in multiple near‑miss incidents, highlighting issues with clarity, consistency, and communication across teams. Variations in practice, manual steps, and fragmented system interactions have created inefficiencies and potential risks, undermining confidence in the reliability of the process.
Solution
The solution centres on a dedicated discovery project to gain a deeper understanding of the end‑to‑end blood ordering process and user experience. By mapping the full journey, engaging key stakeholders, and observing current workflows, the project will identify pain points, duplication, and system limitations. These insights will be used to define targeted improvements, redesign critical steps, and establish a safer, more transparent, and user‑friendly ordering process.
