Strategic Redesign of the Town Planning New Joiner Guide (2023)
client
DHLUC
year
2023
timeframe
3 Months
Product Design
Insurance
Health & Wellbeing
Problem
New town planning professionals lacked a single, trusted source of information. Guidance was fragmented across numerous documents and websites, resulting in inconsistent onboarding, duplicated effort and increased support from experienced colleagues.
Solution
Designed and delivered a strategic, user-centred New Joiner Guide for the Town Planning profession, consolidating fragmented information into a single, authoritative resource available in both accessible HTML and PDF formats. Key activities - Consolidated guidance from multiple documents into one trusted source. - Designed a clear information architecture and content structure. - Created accessible HTML and PDF versions to meet diverse user needs. - Applied user-centred content design principles to improve navigation and readability. - Ensured consistency across all guidance and messaging. - Produced a maintainable content model to support future updates. - Aligned the guide with government accessibility standards and digital-first principles.
